ERP Training:
NexTec offers training courses on all of our products including Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics CRM, Sage 500 ERP and Sage ERP X3. As a valued dynamics partner, NexTec provides Microsoft CRM training. Our certified consultants also provide both introductory and advanced training on FRx, Crystal Reports, SQL Server Reporting Services and more at any one of our locations across the country.  

Support:
We provide a Help Desk staffed with technical consultants that support a wide breadth of solutions including Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics CRM, Sage 500 ERP and Sage ERP X3. Our team of experts also supports several of the integrated applications that enhance the functionality of your core solution including Microsoft Forecaster, Microsoft FRx Report Writer, Business Objects Crystal Reports, Microsoft SQL Analysis/Reporting Services and many more.  

Our NexTec Help Desk offers technical support to our clients that include:  

• Technical consultants certified in Microsoft Dynamics GP, Microsoft Dynamics SL, Sage 500 ERP and Sage ERP X3.
• Technical consultants certified in Microsoft OS and Database applications with years of experience in hardware and network diagnostics.
• Application consultants certified in Microsoft Dynamics GP and SL Financial and Distribution modules, Sage 500 ERP and Sage ERP X3.
• Consultants with CPA licenses and degrees in Information Technology with expertise working with users at all levels of business processes.
• Knowledgeable and dedicated consultants available through extended nationwide hours of operation from
  7:00 AM to 7:00 PM (Central Time).

Ways You Receive Support:
We make it easy for our clients to connect directly with a dedicated technical team member from NexTec in order to resolve unexpected issues by providing:

• Online Support (Web-based or dialup)
  Some support issues can be resolved via remote access, which significantly improves our response times and allows our consultants to access a client’s database from our offices where they have all the relevant technical information available. Remote support allows access after normal work hours, which reduces the need to disrupt users during normal accounting operations.
• Onsite Support
  We offer onsite technical support for our clients because we understand how difficult schedules can be and how important it is to us on getting our clients back up and running. To schedule onsite support, please feel free to call one of our support offices listed below.
• Telephone Support
  We provide telephone support to answer any immediate questions our clients may have. Below are our telephone support lines to each of our NexTec offices.