Microsoft Dynamics CRM is Microsoft's customer relationship management (CRM) software solution for small to mid-sized companies, and large enterprises. It provides a complete suite of powerful marketing, sales, and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook®.
Microsoft Dynamics CRM for Customer Services
- Enables you to quickly log, analyze and resolve services issues with streamlined access to service contracts, frequently asked questions and historical customer information.
- Allows you to assign, manage and resolve support incidents with automated routing, queuing and escalation of services requests, along with case management, communications tracking and auto-response e-mail.
- Improves your first-call resolution rates using a searchable, shared knowledge base of articles organized by product and services category.
- Enables you to proactively measure customer satisfaction during each services interaction to help ensure long-term customer loyalty.
- Delivers CRM as a natural extension of Microsoft Outlook so that you can manage customer incidents and all services contracts from a single business application.
- Enables you to quickly search and dispatch skilled services professionals, tools and resources across services locations to deliver value-added services for your customers.
To learn more about Microsoft Dynamics CRM and how your organization can benefit from it, please contact your local NexTec associate or email info@nextecgroup.com.
With offices in the Pacific Northwest, Southern California, Houston, Cleveland, Columbus, New Jersey and New York City, we offer a world-class team of CPAs, MBAs, MCPs, former controllers and other professionals dedicated to implementing robust, scalable software solutions to address the needs of our clients.