We dedicate ourselves to the success of your business long after your system is up and running and understand system related issues may occur when you least expect them or you may uncover questions as your system is used day-to-day. To help with your system and to help you continue on with your business processes, we've put together a highly skilled, reliable group of technical consultants and support programs that best suit your business needs.
How To Get Support (For Current Clients)
- Contact our Help Desk by phone: (206) 832-0456 or email: support@nextecgroup.com. Learn more about our Help Desk and the technical support services they provide.
- Call your local technical consultant:
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Pacific Northwest Support: (206) 505-7980
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Cleveland Support: (330) 598-2400
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Southern California Support: (310) 479-7701
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New York City Support: (212) 372-8999
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Houston Support: (713) 957-8350
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New Jersey Support: (201) 933-0707
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Ways You Receive Support
We make it easy for our clients to connect directly with a dedicated technical team member from NexTec in order to resolve unexpected issues by providing:
- Online Support (Web-based or dialup)
Some support issues can be resolved via remote access, which significantly improves our response times and allows our consultants to access a client's database from our offices where they have all the relevant technical information available. Remote support allows access after normal work hours, which reduces the need to disrupt users during normal accounting operations.
- Onsite Support
NexTec also offers onsite technical support for our clients because we understand how difficult schedules can be and how important it is to us on getting our clients back up and running. To schedule onsite support, please feel free to call one of our support offices listed below.
- Telephone Support
We provide telephone support to answer any immediate questions our clients may have. Below are our telephone support lines to each of our NexTec offices.
Our technical team is made up of certified consultants, former controllers, CPAs, accountants and MBAs who are passionate about accounting and are able to help with the nuances that may have unfolded within your organization.
To learn more about our support services for ERP and Financial Management Soutions, please contact your local NexTec associate or email info@nextecgroup.com.