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Case Studies

Thank you! – Empire Candle Company Case Study

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Empire Candle Co

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – Elmer Candy Case Study

By | Case Studies, Food and Beverage | No Comments

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Elmer Candy

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – Downtown Seattle Association Case Study

By | Case Studies, CRM | No Comments

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About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – Columbia Chemical Case Study

By | Case Studies, Chemicals | No Comments

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Here’s your copy of the Columbia Chemical case study.

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Columbia Chemical

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – Baked by Melissa Case Study

By | Case Studies, Food and Beverage | No Comments

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Here’s your copy of the Baked by Melissa case study.

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Baked by Melissa

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Sage Authorized Partner

Thank you! – Milo’s Tea Company Case Study

By | Case Studies, Food and Beverage | No Comments

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Milo's Teas

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – EMS Adhesives Case Study

By | Case Studies, Chemicals | No Comments

Thanks for getting in touch

Here’s your copy of the EMS Adhesives case study.

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About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

Thank you! – Pure Greens Case Study

By | Cannabis, Case Studies | No Comments

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Here’s your copy of the Pure Greens case study.

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Pure Greens case study

About NexTec Group

NexTec Group is a national consulting firm, specializing in technology to help you manage your business. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses.

We started the company because, as consultants, we saw software sellers that had never walked a mile in the customers shoes. We had, and knew that we could offer something different. A company made up of consultants that had experience working in the industries that they were now advising.

In the 20+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other.

Customers choose NexTec because…

  • Our consultants have an average of 25 years’ experience in both consulting and industry.
  • We understand the software, customer challenges, value teamwork, and are passionate about doing great work
  • We provide clear information that helps customers make informed buying decisions
  • We stand by our customers to make sure the technology works, is used, and produces great results
  • We deliver our services with a sense of friendliness, fun, individual pride, and company spirit

If you see the possibilities, let’s meet for lunch, coffee or a drink.

ERP solutions

Bakery increases order volume significantly with the right food ERP

By | Case Studies, ERP, Food and Beverage | No Comments
Woman decorating cupcakes.

Baked by Melissa needed a solution that would address rapid growth and solve operational challenges.

Baked by Melissa is a classic entrepreneurial success story. Founder Melissa Ben-Ishay left a humdrum job to create a baking company selling cupcakes to caterers.

After a decade, the company’s e-commerce site was responsible for a third of the company’s multi-million-dollar annual revenue, selling freshly baked cupcakes, macarons and gifts online.

The business growth was a tremendous success, but brought with it challenges that needed technological solutions to resolve complex operational problems. Systems weren’t integrated and there was little strategic oversight of fulfillment and shipping. Among the core challenges:

  • Disparate systems that were not connected, including Magento for e-commerce, QuickBooks for accounting and a home-grown order processing tool
  • No shipping functionality
  • Lack of inventory control applications

Need for a solution

The company knew it needed a technology solution that would resolve many of these issues. An enterprise resource planning (ERP) platform would allow them to gain the efficiencies they lacked and keep up with the company’s rapid growth.

Baked by Melissa chose Sage Enterprise Management (formerly Sage X3), a food ERP solution that integrates data, applications and users across the company. With Sage Enterprise Management as the enterprise resource planning software in place, the company began to see dramatic improvements. You can read for yourself how the bakery increased order volume significantly with the right food ERP.

The company also selected NexTec Group to guide the implementation. NexTec has the expertise in helping companies deploy ERP solutions and maximize their capabilities to fuel innovation, improve efficiency, and lower costs.

Woman holding a muffin in one hand and a mobile phone in the other.

The Sage Enterprise Management enterprise resource planning platform helped Baked by Melissa fulfill more orders and deliver better customer service.

Delivering sweet success

NexTec developed an integration solution to connect the company’s e-commerce tool with the Sage Enterprise Management platform. The integration had a profound impact on Baked by Melissa’s ability to process a growing number of orders by adding efficiency, accuracy and speed to what had been a flawed system.

On an average day, the company receives several hundred orders. Around the holidays, however, orders can grow exponentially with as many as 6,000 orders in a day. Since the implementation, order fulfillment has gone from a major stressor to one of the company’s strengths.

Sage Enterprise Management provides dashboards that give company leaders clarity about what orders have already been shipped, which are in process, and which have not been started. The company was able to handle 20 percent more orders annually with the ERP solution than the previous year.

Shipping has also become more accurate and efficient, using the Sage Enterprise Management shipping management app. Warehouse workers scan barcodes on Sage-generated packing lists. This shipping information is fed back into the database and transferred to the e-commerce store. The store then generates an email to customers that includes the tracking number and informs them that their orders are on the way.

Next steps

The company is continuing to find ways to use Sage Enterprise Management to improve operations. Working with NexTec, the company will add inventory management, purchasing, product costing, lot tracking, and manufacturing functions using the ERP solution.

NexTec works with companies across industries to develop robust technology solutions, including ERP, customer relationship management, and business intelligence. Give Sage Enterprise Management a try and see how NexTec can help deploy powerful software solutions to enhance your company’s operations.

Baked by Melissa

By | Case Studies, Food and Beverage | No Comments

NexTec makes life
sweeter for Baked by Melissa

Customer Success Story

Order processing inefficiencies stood in the way of the growth and expansion of Baked by Melissa’s ecommerce business. In addition, the company needed a full food manufacturing ERP application to support its entire operations. NexTec Group was engaged to implement Sage Enterprise Management in a phased approach, starting with a seamless integration with the company’s website, and moving to full financials, supply chain management, and manufacturing.

Results

  • Revenues grew several million in 2 years
  • Order processing throughput increased 20%
  • Phased implementation fit company’s budget and aligned with busy operation

“NexTec Group knows Sage Enterprise Management inside out, has extensive experience with companies like ours, and they have great business sense.”

Jason Levas, COO, Baked by Melissa

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