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professional services automation

Overcoming challenges with professional services automation

By | Acumatica Cloud ERP, Professional Services, Service | No Comments

Professional services firms face a set of challenges that make it difficult to win new clients and deliver projects efficiently and effectively. A recent study from Aberdeen found that the top organizational challenges firms face today are managing changing customers expectations (47%) and poor communication and understanding of client expectations (24%). 43% of firms say a lack of available resources (skills or cash) is their top profitable project delivery challenge. The lack of access to skilled resources and rising labor costs could make it difficult to delivery on projects effectively and efficiently.

Top challenges for professional services firms

Free eBook: Develop, win and deliver more with professional services automationHow could professional services firms succeed when faced with these challenges? This free eBook from the Aberdeen Group, “Develop, Win, and Deliver More with Professional Services Automation,” will show you how top performing firms addressed these four major challenges:

  • Changing customer expectations. Your client is often the determinating factor on whether a project was successful or not, so it’s important to have expectations and agreements fully communicated. When they are not, it could affect resource utilization, timelines and costs.
  • Global/distributed teams. When you have a geographically distributed team, communication is key, both within your organization and with clients. Without this, your employees might feel disconnected from the data they need.
  • Lack of available resources. In professional services firms, your employees are the product. When resources are scarce, it makes it difficult to complete projects on time.
  • Inability to accurately predict project costs or profit potential. Without insights into past performance or having scarce resources, it makes it difficult to quote new and exisiting clients accurately.

Leaders in this space are 66% more likely to use Professional Services Automation (PSA) software to solve these issues. PSA software includes capabilities for managing and planning your projects, gaining visibility in to costs and revenue, and managing your time and expenses.

Download the free eBook, courtesy of the Aberdeen Group, to see how leading professional services firms are facing major challenges here.

Manufacturing and distribution financial consolidations using Sage X3

By | Distribution / Supply Chain, Manufacturing, Professional Services, Sage X3, Service | No Comments
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Sage X3 Executive Dashboard

There’s a population of Sage X3 customers who are charged with aggregating their parent organization’s data from one or more manufacturing or distribution subsidiary entities.  Consolidating financial information from multiple subsidiaries, with more than one currency, can be challenging if you don’t have one of today’s financial consolidation tools to upgrade Sage X3 and any other ERP tool your subsidiary entities might utilize.  Data is steadily growing in amount and importance to organizational decision-making, which is why executive teams are shopping for the best solutions to empower their business end users to consolidate data into a singular set of financial statements.  In this article, NexTec Group will lay out your technology options for modern, dynamic, and business user-friendly financial consolidations using Sage X3.  If your manufacturing or distribution company is growing, a powerful reporting and consolidation tool can streamline your Sage X3 deployment, providing more flexibility and power in your reporting processes.

Financial consolidations combine subsidiary transactional GL data into one set of financial statements for a parent company.  These reports are usually comprised of Profit & Loss, Balance Sheet, and Cash Flow reports, including all of the subsidiary data that explains the overall health of the parent organization.  Consolidations sometimes require currency conversion for multiple monies, transactional eliminations between subsidiaries, and any other adjustments that have to be manually performed without modern functionality.  There are plenty of reasons why a manufacturing or distribution organization might be seeking today’s best software, but let’s focus on two of the primary motivators.

The two main reasons your finance department might be looking for an automated consolidation solution are both related to product age.  Some are hopeful that they can get away from older tools that are too simple to meet today’s business demands, like manual Excel spreadsheets.  Others want to get rid of more mature software because of how complex they are for business end user management, like Cognos or Hyperion.

Regardless of industry, Sage X3 users that are responsible for consolidating multi-national companies usually perform a regular set of tasks.  Some have to routinely convert currencies and manually adjust month-end consolidations for national and international standards, like the International Financial Reporting Standards (IFRS) to Generally Accepted Accounting Principles adjustments (GAAP), otherwise known as IFRS to GAAP.  NexTec Group has worked with those who require deeper analytics with sub-ledger information and/or need a solution that is part of a complete suite of Business Intelligence (BI) tools, fully integrated with applications for ad-hoc reportingdashboardsbudgeting, and data storage.  Next: how to select the best tool for your manufacturing or distribution organization.

To continue learning more about manufacturing and distribution financial consolidations with Sage X3, read the rest of this article here.

Microsoft Dynamics GP

Dynamics GP Support

By | Microsoft Dynamics GP, Service | No Comments

Get Microsoft Dynamics GP support from NexTec

Whether you are already our client, looking for Microsoft Dynamics GP support or new to the software, NexTec is here to support you. We are a gold-certified Microsoft Dynamics GP partner that has been in business for over 25 years.
Microsoft Dynamics GP
Our representatives are available by phone, online, or onsite to help you work through any technical or application issues you may encounter.

Are you a NexTec client and need help?

Please send an email to support@nextecgroup.com to create a helpdesk ticket. Your ticket will be assigned to one of our consultants.

Looking for Microsoft Dynamics GP support?

Fill out the form on the right to start the conversation with us or download our support plan brochure.

Microsoft Dynamics Support Plans

Because one size does not fit all, NexTec offers a wide selection of plans to suit the needs of your company. Download our brochure to learn more our our Gold, Silver, Bronze and Basic support plans for Microsoft Dynamics GP.

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NexTec Support

By | About NexTec, Service | No Comments

Service and Support

By | Service | No Comments

Five must-ask questions before signing an ERP partner contract

By | Distribution / Supply Chain, ERP, Food and Beverage, Manufacturing, Microsoft Dynamics GP, Professional Services, Sage X3, Service, SOFTWARE, SOLUTIONS | No Comments

istock_000017007805large-1024x680Did you invest significant dollars for a new ERP system only to be left feeling that you are not getting the appropriate return on investment?  Are you reading about your chosen ERP partner’s system capabilities and wondering why your organization is not using many of these functions?  If so, it might be time to consider finding a new Value Added Reseller (VAR).

It goes without saying that not all VAR organizations are alike.  This being the case, it is important that when searching for a new VAR you understand what questions to ask.  The following are five questions that you should be asking when interviewing for a new VAR partner.

Is the ERP software system that my company uses a core focus of your VAR organization?

With more ERP systems on the market than ever, many VAR organizations sell and implement multiple systems.  You need to ensure that your new VAR is keenly focused on the ERP system that you are using.  So, find out how many clients they support, how many new implementations they have done in the past 12 – 24 months, and how many customers they have on the current version of the ERP system

How large is your organization?

While size does not ensure quality, it does provide some insight into tenure, sustainability, and in-house expertise.  If you have a large user group logging into an ERP system on a daily basis, chances are that you will have questions that you would like answered by an expert.  You need to be certain that the VAR you work with has the manpower to support you

Do you have a Help Desk and/or support line?

While many VARs claim that they provide support, the reality is that their consultants are out in the field working on new implementations.  An existing customer that has a question is often left trying to connect with a consultant after hours and/or on weekends.  So, find out if your VAR has a support desk and an established process for helping existing customers

Do you have experience in my industry?

It is not imperative that the VAR have dozens of clients in your sector, but it is important that they have in-depth expertise with the modules that are central to your use of the software.  Ask to speak with the experts so that you can get a feel as to their knowledge, communications styles, etc

Aside from support, what else can I expect?

All VAR organizations can provide support and assistance (some faster than others!). You should expect that, but what else will they do for you? Ask your new VAR candidate how and when they will communicate with you and what they will do to pro-actively help you get more value from your ERP system.  Do they provide tutorial webinars?  Do they notify their customers about exciting new add-on tools or third party modules that might be of interest?   Do they conduct semi-annual “state-of-affairs” meetings?   Find out if they really add value!

The goal of every organization is to increase productivity.  The effective use of an ERP system can help a company to achieve this goal.  If you are feeling underwhelmed with the results of your ERP system implementation, it might be the right time to seek out a new VAR partner.