Downtown Seattle Association
unifies constituent management system
with Microsoft Dynamics CRM

Customer Success Story

The Downtown Seattle Association (DSA) was facing serious challenges from inefficiencies in managing its constituent records and communications across its three divisions. NexTec Group designed a constituent management solution based on the robust Microsoft Dynamics CRM platform.

Results

  • Simplified tracking of revenue and taxes
  • Constituent self-service portal boosts service levels
  • Automated marketing streamlines campaign management

“NexTec was honored to help the DSA simplify a very complex set of challenges with a comprehensive and automated solution that helped better meet the needs of its constituents.”

Russ Harper, Vice President, NexTec Group

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