ISG’s 2025 Buyers Guide identifies Sage X3 as one of the top two ERP ‘leaders’ for midsize manufacturers. If you’re considering your next investment in ERP, then you might be interested in some of the detail from this independent appraisal.
ISG rates Sage X3 to be a leader in Customer Experience. Customer experience accounts for 20% of the overall ERP evaluation and focuses on the depth and quality of the relationship manufacturers can expect from their Sage partner across the entire lifecycle – from evaluation and onboarding to ROI realization and long-term support.
Sage X3 scores the highest rating among its category strengths, reflecting Sage X3’s commitment to partner support, customer success, business case viability, and clear demonstration of value. ISG applauds the Sage X3 community for providing strong case studies, references, and proof points that help prospective customers understand the potential return on investment they could achieve.
ISG evaluates Customer Experience across several criteria:
- Commitment & viability
- Sales & onboarding
- Customer success and lifecycle engagement
- Partner ecosystem & services
- TCO/ROI transparency
The Sage X3 community performs well across the board, cementing its position as a category leader. ISG notes that Sage’s opportunities for even higher scores include further expanding documentation that highlights its customer-experience commitments, an area where many providers struggle.
For midsize manufacturers investing in modern ERP, implementation quality, support responsiveness, and long-term stability often determine overall project success, underscoring the importance of Customer Experience scores. Sage X3’s placement gives buyers confidence that the platform is backed by dependable customer engagement standards.
Since ISG’s review, Sage X3 has introduced a new release incorporating Sage Copilot and Intelligent Agents – further strengthening Customer Experience. It adds AI-powered assistance that improves adoption, accelerates onboarding, manages and prompts workflows, and enhances day-to-day productivity.
To read the full ISG report, you can access it here. If you’d like to get in touch to discuss the options for your next ERP, contact us today.
