Delivering Quality Customer Care and Industry Expertise
Our NexTec Customer Care staff are dedicated, full-time senior technicians with deep industry expertise and experience in ERP systems, applications, and business processes. We know Acumatica and Sage X3 inside out and are ready to quickly troubleshoot and address any system errors or technical issues that arise.
Easy Start Up
We ensure a smooth and seamless transition from initial implementation to go-live and ongoing post-implementation support.
Rapid Response Time
We’ll get back to you in four hours or less for most requests made during hours of operation (7:00 am – 7:00 pm CT).
Clear Escalation Path
Critical cases and escalations will be placed into our priority escalation path and handled first by our senior resources.
Critical Update Notification
We’ll keep you informed on the latest updates, service packs, and hotfixes related to your ERP system.
Acumatica Support
We offer a range of support plan options to fit your unique business needs.
Sage X3 Customer Care
Explore our range of customer care options designed to meet your needs.
Acumatica Support
Learn more about our Acumatica support plan.
Sage X3 Support
Explore our Sage X3 Customer Care plans and processes.
Our Mission & Values
We’re committed to delivering outstanding service.
Connect with a Cloud ERP Expert
Contact us to get started on your ERP journey. We are here to help with all your ERP needs – from software selection, implementation, and training to ERP migration, customization, and optimization.
Want to speak to a cloud ERP expert? Email info@nextecgroup.com or call 844-466-8477.
