Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Not A Client Yet? Learn about NexTec Group’s ERP support options.
Already A Client? Connect with our live remote assistance support team below.
Trouble Accessing Support?
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.
How Live Assistance Software Works:
- Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the “Click Here” button.
- You are prompted to download a small virus-free plug-in.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.