Don’t Let Minor Hiccups Escalate: Provide Your Team with Ongoing Support
Your new software implementation is complete; you’ve put time into training your staff, new procedures are in place, and systems are working smoothly. Now, what if something goes wrong? If some key functionality stops working or a module crucial to your business operations isn’t performing, do you have a plan in place to mitigate disaster? When systems go down pressure is high, don’t leave your support plans to the last minute and make a decision in haste.
Dedicated technical support, online, onsite, and by phone.
Your success is our goal, and we are invested in providing you with the ongoing ERP and CRM support that you need to excel. Our representatives are available by phone, online, or onsite to help you work through any technical or application issues you may encounter. Our team of experts are certified in all of our available solutions including:
- Microsoft Dynamics AX
- Microsoft Dynamics GP
- Microsoft Dynamics SL
- Microsoft Dynamics CRM
- Sage ERP X3 and
- Sage 500 ERP
NexTec provides ERP and CRM support to help your business overcome challenges:
- Technical support – whether the problems you encountered are minor Sharepoint support issues or more advanced Dynamics support technical challenges, our experienced consultants have the knowledge and background to help you solve them
- Hardware and network diagnostics – consultants with Microsoft OS and Database application certifications identify and solve issues, including Sage MAS 500 support requests
- Certified, licensed consultants – with extensive experience, consultants are available with extended nationwide hours of operations
Our extended support hours allow you to reach us online or by phone, and we have available consultants who can meet you onsite when needed. We have a vast array of resources available to our client community including detailed technical documentation, downloadable resources, online forums, and an active community of users who are going through the same business transformations you are.
- “NexTec’s customer service surpasses that of other solution providers because of the one-on-one relationship with our consultant. Our NexTec consultant is available when we need him. Within 24 hours of reporting an issue it is either resolved or has been escalated so that it is quickly addressed with the appropriate resources.”
Senior Accounting Manager
Discuss Your Support Needs with an Expert Today
NexTec Group helps businesses get the most from their technology investment by providing expert ERP and CRM support options to organizations at any stage of implementation or system use. We are flexible, reliable and personable, and work with your organization to solve your issues quickly and effectively. Through manpower, mindshare and business expertise, NexTec delivers.
Contact us today to discover how NexTec Group can add value to your business.
With over 18 years of experience, NexTec Group provides companies with support solutions to address their specific business and functional needs. Our knowledgeable professionals combine hands-on experience with an advanced understanding of technology and ERP solutions to help your organization excel. With national depth and local presence, NexTec Group is readily available whenever you need us.
As a complete service partner, we know more than technology; we know business.