Microsoft Dynamics CRM is now Dynamics 365

Explore Microsoft Dynamics 365

Manage your mobile workforce

Need help managing your highly mobile employees making service calls? With Dynamics 365 for field service you can do advanced scheduling, inventory tracking, and asset management for service depots. Your field specialist will be able to access information and fulfill work orders and provide maintenance across multiple sites even under complex service agreements.

Monitor and service customer equipment remotely

Witness the power of the Internet of Things (IoT) combined with Dynamics 365! With Monitoring and Connected Field Service you can remotely monitor and service customer equipment, so you always know your equipment is running smoothly. You and your customers will love you for this one!

Track email communication throughout the sales process

Microsoft Dynamics’ new Auto Capture feature makes it easier than ever to find relevant messages from your Exchange inbox and convert them into tracked messages in Dynamics 365.

Tap the power of Dynamics 365 directly from Outlook

Microsoft Dynamics app for Outlook lets you connect data from Dynamics 365 right to your Outlook email.

Connect to Exchange Online

Watch and learn why server-side sync is the best way to sync customer emails with Dynamics 365 (online). See how to track incoming emails with the new Dynamics 365 app for Outlook, take advantage of email folder tracking, connect Dynamics 365 (online) to Exchange Online, and configure multiple mailboxes all at once.

How to search in Dynamics 365

Create column views in Dynamics 365