When you outgrow entry-level software like QuickBooks, you know it. Your business starts to slow down, the lights at your office stay on a bit later each month, and you begin to worry if everything is accurate.
Following our last blog on the major warning signs that QuickBooks is failing to deliver for your business needs—namely spreadsheets, lack of visibility and auditability, and data instability—we would today like to turn our attention to your company’s first step in leading the charge to a new, viable, and innovative ERP solution: Communication.
Start talking with users
QuickBooks is built for simplicity and ease of use. Used by tens of millions of users at millions of small businesses worldwide, the company’s success in this market is also the reason it’s often hard to convince people it’s time to move on—many users haven’t seen better options. For these users, manual and spreadsheet-laden processes and software crashes are considered part of life, and few people have seen the alternatives or next steps for growing businesses.
QuickBooks is familiar, and the reality is that there’s probably more than one person on your staff who has never used a different accounting solution. Change is stressful, and while the thought of more automation, flexibility, and functionality may be welcomed by some, others may dread or even fear the change.
To address this, you need to speak with (and listen to) those who use the product. Your goal here is not just to “rally the troops,” but to understand their concerns and get to know what features their ideal solution will have.
Rally the troops
Throughout the ERP implementation process, there will be many things that could lower morale and ultimately derail the project. Knowing this, it pays to start off with high—but tempered—hopes. Help users to understand that despite the challenges and stress that may come about throughout the implementation process, the company is moving to something better.
While many of your users will be optimistic about the move to automated and advanced software, some may fear for their livelihoods. Just as in the Industrial Revolution, people fear that automation would replace them, and the same fears pop up when you decide to move beyond QuickBooks. As you begin to communicate your company’s decision to select and implement new software, it’s vital to remind these people that these fears are unfounded.
Automation is going to give your people more freedom to help the business. Without the manual processes that exist, your team will have more time to analyze and deliver insight about data, providing context for decision-making. While some of your staff may need to learn new skills (communication, strategy, creativity, etc.), the decision to implement new ERP software will not result in massive staff cuts or layoffs.
Understand what your people want (and need)
Communication is a two-way street, and possibly the most important part of speaking with your users about this change is to listen. End users are the most heavily affected by a change in technology, and should play a major role in informing the functionality your product will have.
Getting to know what your users want from your QuickBooks replacement will do two things. Not only will this help you to weed out certain products from the outset, it will help to increase optimism about the project. Listening to the wants and needs of your staff will instill a sense of ownership in the project and reduce the likelihood they push back against some decision that didn’t include them.
The long journey to ERP starts with the right information and advice
Over the next few months, we at NexTec look forward to discussing the ongoing path to selecting a replacement for your underperforming QuickBooks product. While getting your users on board for a change is one key part of your decision, you will need to build a project team, discuss internally the budget and opportunities, discuss potential ROI, and more.
For our growing midsized clients, we recommend Acumatica, a solution that features flexible deployment, scalable resource-based pricing, and the functionality and usability you need. We invite you to learn more about our work, compare QuickBooks to Acumatica using this helpful tool, and contact us to discuss your needs and learn more about your next steps.