Real-time data

Use real-time data to maximize field services business in 2020

By | Acumatica Cloud ERP, Field Services | No Comments
Real-time data

How could having real-time data in one centralized hub help your business?

The field services industry depends on data. Companies need to track orders, customer experience, and other ever-changing details. To maximize your business, you need this information in real-time.

The success of any field services business always depends on the amount of fleet and workforce management data that is collected. Technology can help you gather this information, which can be used to determine trends and improve the customer experience. Companies who analyze and use this data will optimize business operations and the services they provide.

Use analytics

Analytics is a major part of the optimization process. A recent study revealed that field service organizations deploying analytics technology could experience a service profit increase of 18% and a customer retention rate of 42%. These best-in-class companies were successful because they leveraged the power of this technology in their day-to-day operations.

How analytics improves customer service

Field service organizations depend on excellent customer service for growth. Positive experiences yield customer loyalty and future revenue.

Customers will measure the credibility and integrity of an organization based on the type of work performed and the effectiveness of the information communicated to them. Best-in-class companies will improve operations by using real-time analytics to improve customer experience in areas such as:

  • Reducing travel time
  • Optimizing scheduling
  • Setting customer-centric service delivery goals

Customers notice when field service employees are on time for appointments and when a problem is resolved during the first visit. This results in repeat business and positive reviews.

Paying attention to what the analytics say about the customer experience will help you always place clients at the center of what you do. While it is important to reduce costs where possible, you should never do so in a way that will compromise quality. Fortunately, there is one tool that will always help you exceed customer expectations while increasing profits.

Why use field service ERP software?

Enterprise Resource Planning (ERP) software will help your field services business succeed by placing all your information in a centralized hub. This is just one way the Acumatica Cloud ERP solution can help you deliver the highest level of service to your customers.

The Acumatica enterprise resource planning software is a flexible, robust system that will give you real-time access to data such as:

  • Finances
  • Inventory
  • Warranty management
  • Dispatching
  • Product recalls
  • Traffic delays
Field service team working on machinery.

Field service teams need the right tools to improve their performance. Having real-time data gets the job done more efficiently.

Acumatica brings all these disparate areas together, giving you a clearer picture of the cost and efficiencies for each line item. The Acumatica ERP solution allows you to track finances through each phase from start to finish.

Customer relationship management (CRM), is an integral part of the Acumatica software. Acumatica makes your customer information visible throughout the entire company. This gives you a 360-degree view of all data. The more you learn about your customers, the better you can serve them. With an ERP system, you can see your marketing, quotes, project building and services provided to customers all in one place.

The Acumatica Cloud ERP solution helps you accomplish more in less time. Service contracts and warranties are time-consuming to manage. This process becomes much easier with Acumatica enterprise resource planning software. It’s the one tool you need to streamline all your processes so your data is always available in real-time.

Want to get the most out of your Acumatica Field Services ERP solution? Let NexTec be your partner, and manage your data, field service teams and customers like never before.

Contact us today for more information on what a field services ERP can do for you and Find out how Acumatica stacks up against the leading systems on the market in this free report.

Cup manufacturing plant.

Your ERP choice and KPIs for your manufacturing business

By | Acumatica Cloud ERP, ERP, Manufacturing | No Comments
Cup manufacturing plant.

The discrete manufacturing industry is constantly changing to adhere to new product demands.

Tracking manufacturing KPIs allows companies to produce affordable goods without compromising quality.

The discrete manufacturing industry is constantly changing to adhere to new product demands. The enormous competition to produce affordable goods requires companies to track key performance indicators (KPIs).

This can be accomplished most effectively using the right enterprise resource solution (ERP) for your manufacturing business. According to ERP statistics from Datix Inc., 95% of businesses see major improvement after implementing an ERP through collaboration and a reduction in process times.

What are manufacturing KPIs?

KPIs measure the performance in an organization, and are indicators of how well a company s doing in terms of quality and sales. These measurements are typically taken using sophisticated reporting and analysis. Business intelligence (BI) tools such as graphs, charts, and dashboards are frequently used to represent them.

KPIs are used by manufacturers to evaluate success using objectives that are critical to the business. This information enables company leaders to make sound decisions by giving them relevant, real-time data, which is invaluable in today’s highly competitive market.

What KPIs should you track?

The KPIs you track will be based on your business needs. For example, a discrete manufacturing organization may require up-to-date geographic information about materials while they are in-transit due to the sensitive nature of ingredients. Conversely, a B2C company might need to track the status of on-time deliveries since this can improve customer retention rates and positive communications through word-of-mouth.

Examples of discrete manufacturing KPIs

The following KPIs are common to many manufacturing businesses. Keep in mind your business workflows will determine the specific KPIs you should track.

Cycle time

Cycle time is an important KPI because it tracks your product from the beginning to the end of creation, then from a finished product to shipment. This is often referred to as the supply chain cycle time. Tracking this information will help you determine how to increase production speed while retaining quality, and can be easily tracked with the right manufacturing ERP solution.

Automotive manufacturing plant.

Whether you make cups or cars, cycle time is a critical metric.

Inventory deviation

As a manufacturer, you deal with inventory lists on a regular basis. You understand what happens when inventory levels vary from those that have been manually marked. Though you carefully track all materials that leave your plant, the deviation can still occur. You can track this KPI and lower the deviation rate with the right manufacturing ERP solution.

Costs

Tracking all your production costs can be problematic. The cost of every ingredient and production activity must be tracked. A manufacturing ERP solution can show you every cost in the production process, including labor, materials, handling, distribution and more.

Benefits of an ERP solution for discrete manufacturing

ERP systems were originally developed to keep track of processes used in discrete manufacturing. This helps eliminate waste and shortens production time. Recent ERP statistics show the adoption of ERP software for mid-sized businesses was slated to grow at a CAGR of 7.9% between 2014 and 2020.

ERP solutions perform numerous functions, which include:

  • Inventory management
  • Financial management
  • Supply chain management
  • Customer relationship management (CRM)

The right ERP solution will be tailored to meet  manufacturing needs. Customization options are also available to align with different industries.

Acumatica provides key benefits for your discrete manufacturing company. Coordinate business activities with real-time information, and adapt the software to the continuous growth of your business.

Meet schedules and track costs, while integrating production planning with customer management. All financial reports will be made available to help you manage multiple sites when you use the Manufacturing Edition.

Want to obtain the best ROI for your Acumatica investment? Let NexTec help your  manufacturing business get the most out of KPI tracking today.

Want to learn more about using an ERP for your manufacturing business? Contact us today.

Webcast: Acumatica Lunch and Learn for Manufactrurers

Webcast: Acumatica Lunch and Learn for Manufacturers

By | Acumatica Cloud ERP, Events, Manufacturing, Upcoming Webcasts | No Comments

In today’s fast-paced, customer-centric world, manufacturing companies are working harder than ever to keep up with demands and stay ahead of the competition! Acumatica’s Manufacturing Suite can keep you ahead of the curve—and drive results you can count on.

Join us for this valuable webinar where you will see a demo of the robust manufacturing capabilities and how it may fit your business. As an added bonus, Lunch is on us and Acumatica!

Agenda

Acumatica Overview

  • Menus, User Interface and Navigation
  • Dashboards

Manufacturing Overview

  • Bill of Materials
  • Production & Scheduling
  • MRP
  • Product Configurator
  • Data Collection
  • Reporting & Inquiries
Register Now

Contact us

2020 Food and Beverage Manufacturing Study

2020 Food & Beverage Manufacturing Industry Survey – Special COVID-19 Edition

By | COVID-19, ERP, Food and Beverage, Manufacturing, Sage X3 | No Comments

2020 Food and Beverage Manufacturing StudySpecial Edition: COVID-19 and the Food & Beverage Industry

NexTec Group recently finished a survey of over 100 Food and Beverage Manufacturers across the US. This year, we wanted to learn how food and beverage manufacturers are responding to the coronavirus crisis and how they are preparing for the “new normal.” 85% of the respondents have experienced supply chain disruptions and a majority indicated that their ERP and CRM software has been highly valuable in managing through these turbulent times.

Download the report to see what else we found out, including

  • The effect the pandemic has had on demand for products and the supply chain
  • What contingency or continuity plans food and beverage manufacturers had in place
  • The actions they have taken or plan to take in response to the pandemic
  • What software and technology manufacturers found most valuable during the pandemic
  • What new software and technology manufacturers plan to use as a result of the pandemic

Download the report

We hope this report provides you with some insight and helps you plan for the future. Should you need any advice on ERP, CRM, or BI software or how to set up your operations to help mitigate issues during a crisis and put your company on the path to a strong, solid future, please contact us using the form on the right.

Take care and stay safe,
Your friends at NexTec Group

Case Study: Elmer Candy

By | Case Studies, Food and Beverage, Sage X3 | No Comments

NexTec and Sage X3 make life sweeter for Elmer Candy

NexTec implemented Sage X3, giving the company a firm grip on inventory, access to data in real-time, and set them up for a full transformation of their business.

Read story

About Elmer Candy

Elmer Candy Corporation, established in 1855, is one of the most successful chocolatiers in the United States. Its sweet confections, primarily boxed chocolates, are sold at retailers across the country, including Walmart, Costco, Kroger, and Target. If you’ve purchased chocolates for Valentine’s Day, Christmas or another holiday, you’ve most likely picked up a box from Elmer Candy. To meet the high holiday demand, Elmer Candy must accurately forecast sales, ensure its supplies of raw ingredients, and efficiently craft, package, and distribute its goods.

Industry - Food and Beverage Manufacturing
Industry
Food and Beverage
location
Location
Ponchatoula, LA
NexTec ERP icon
System selected
Sage X3

“In the end, NexTec offered the single best combination of partner experience, end-to-end functionality, and competitive pricing. We felt confident in our decision from the start, and that confidence hasn’t wavered.”

Joseph Wiley, MIS Director, Elmer Candy

Main functionalities

Here’s how NexTec Group and Sage X3 helped solve Elmer Candy’s challenges:

Improves efficiency

The company has seen significant improvements in inventory accuracy, order allocation, production tracking, and general efficiency. Employees can now enter data in multiple areas of the facility rather than waiting on one person to enter data into the software.

“We are positioned to fully transform our business, and NexTec is leading the way.”

Joseph Wiley, MIS Director, Elmer Candy

End-to-end solution

NexTec implemented a full suite of tightly integrated business management solutions, including: Sage X3 financial, distribution, and manufacturing suites; Sage HRMS; Sage Payment Solutions; True Commerce EDI; Solver BI360; and a complete RFID system.

Key Results

Elmer Candy saw a full return on investment in just one season
Real-time data has facilitated rapid and informed decision-making
Sage X3 has made it possible to complete lot traceability reports in a matter of seconds
The company is positioned to grow 10-15% thanks to improved accuracy and streamlined processes

Ready to learn more?

Request a demo
NexTec Food and Beverage Study 2018

7 Food and beverage supply chain challenges for 2020

By | ERP, Food and Beverage, Sage X3 | No Comments
Woman inspecting food item in a manufacturing plant.

Production scheduling and quality control are the top challenges for food and beverage companies in 2020.

Production scheduling and quality control are the top challenges for food and beverage companies in 2020. Food and beverage companies face increasing calls for transparency in sourcing and processing, increased demand for e-commerce and sourcing in an uncertain global marketplace.

Here’s a closer look at 7 food and beverage supply chain challenges for 2020 and how the right enterprise resource planning (ERP) solution can help.

Challenge 1: Use of plastics

Sustainability is essential for food and beverage companies, but at the same time the industry has increased the number of single-use plastics containers being offered for ready-to-eat dining. Businesses face increased demands for sustainable, environmentally friendly packaging, from straws to cups to storage. With many plastics coming from the global marketplace, companies need to have different channels for supply, including alternative suppliers and packaging materials.

Challenge 2: Regulatory burdens

A more stringent regulatory landscape continues to challenge the industry. On the heels of adoption of the U.S. Food Safety and Modernization Act and Safe Food for Canadians regulations, companies now face increased food safety standards from multiple jurisdictions. Significant reporting and documentation rules cover food production, including waste disposal, food quality, and traceability.

Challenge 3: Demand forecasting

Accurate forecasting helps food and beverage companies optimize their production efficiency, reduce inventory costs, improve distribution and streamline purchasing. Demand forecasting requires accurate data to help employees make informed decisions for the future of their business.

Challenge 4: Global visibility

Businesses need access to global supply chain options with meaningful connections to global trading partners. This will be an increasingly challenging component of production in 2020, given economic instability, geopolitical disputes, and the ongoing coronavirus threat.
Food and beverage companies need clear visibility to their operation in order to diversify suppliers and customers to offset the challenges of a global marketplace.

Person looking at information on a tablet in a food manufacturing plant.

Food and beverage companies need reliable means of sourcing ingredients in a global marketplace.

Challenge 5: Predictive scheduling

Even without the current volatility in the supply chain, companies need to use automation and business intelligence to optimize production schedules. The right food ERP can eliminate scheduling bottlenecks, improve inventory visibility, and reduce waste.

Challenge 6: E-Commerce expectations

Food and beverage companies have historically been slow to embrace e-commerce, but recent events have caused accelerated adoption. Better supply chain and logistics management are helping companies turn the corner, allowing businesses to reduce delivery times, meet consumer expectations for availability and freshness, and reducing time-to-market for new products.

Challenge 7: Inventory management

Inventory accuracy and availability are long-held challenges in the industry. With the right technologies in place, companies can address perishability, space management, traceability, assembly, scheduling, and delivery complexities, resulting in less waste and rework, leading to improved profit margins.

How to address supply chain issues with food ERP solutions

FoodBusiness ERP from NexTec is built on Sage X3 to deliver an integrated cloud-based food ERP with functionality that addresses the greatest supply chain challenges for 2020. Built for food and beverage, FoodBusiness ERP includes the following core features:

  • Full financial management
  • Customer and supplier management
  • Real time visibility to inventory levels and cost
  • Recipe management
  • Demand forecasting
  • Yield calculations and tracking through production
  • Byproduct management
  • Quality and hold management at each stage of production
  • Production sequencing and allergen tracking
  • Shelf-life management with expiration and use-by dates controls
  • Warehouse management with barcode printing
  • Full forward and backward traceability
  • Product recall management

FoodBusiness ERP helps food and beverage companies identify the right business software. Our skilled consultants and engineers work with companies like yours at every phase of the process, from specifications and selection to installation and optimization.

Learn more about FoodBusiness ERP.

Recorded Webcast: The benefits of connecting Acumatica to Salesforce

By | Acumatica Cloud ERP, Events, Recorded webcasts, Salesforce | No Comments

Do you have that in stock? When can you promise that? Is this customer on credit hold? If these questions seem familiar to your sales team, but the answers aren’t at their fingertips, an ERP to CRM interface might be the answer. Many vendors have an “out of the box” integration, but they often fall short of what you need – they might be missing data, lack flexibility or aren’t accurate.

That’s why NexTec built the Acumatica / Salesforce Connector. Unlike standard CRM/ERP integrations that provide simple address or email updates, NexTec’s Acumatica / Salesforce Connector also provides real-time updates on inventory, pricing, invoices, shipping and more in both CRM and ERP.

Webcast agenda:

  • Salesforce automated flow
  • Lead to Opportunity management in Salesforce
  • Salesforce Dashboard review
  • Integration from Opportunity close to Order creation in Acumatica
  • Updated back to Salesforce from Acumatica including order management and billing updates

Helpful Resources

Contact us

Technician wearing an orange hardhat while working with machinery.

5 Ways ERP improves productivity in discrete manufacturing

By | Acumatica Cloud ERP, ERP, Manufacturing | No Comments
Technician wearing an orange hard hat working with machinery.

Manufacturing ERP solutions help companies plan production, manage inventory and optimize supply chains.

For discrete manufacturers, efficiency pays off. Whether it’s managing supply chains, logistics, warehouses, inventory, distribution or finances, efficient operations lead to more productivity, faster turnaround times and satisfied customers.

Discrete manufacturing customers benefit from using an enterprise resource planning (ERP) solution that drives efficiency at every turn. Instead of using generic business software tools, consider a manufacturing ERP that gives your company better operational efficiency. Here are 5 ways ERP improves productivity in discrete manufacturing.

Tip #1: Manage your scheduling better

A manufacturing ERP system helps in planning all facets of production. With Acumatica ERP for discrete manufacturing, your business can plan materials and resources, including equipment, capacity, people and skills. Acumatica’s manufacturing ERP software lets you coordinate demand management, forecasting, material planning, master scheduling, and capacity planning. All these functions integrate with finance, HR, procurement and inventory management.

Tip #2: Project costing with improved accuracy

Cost management requires collecting and using data throughout the manufacturing process. Your Acumatica ERP system can collect cost data and embed that information throughout the business. By placing cost information into functions such as bill of material and routing, production management, inventory management, purchase order management, estimating and sales order management, your company can better predict and manage cost-related decisions. This solution lets your track purchases to a specific work order, support substitute operations and materials, and track stock and non-stock materials to be used for a production order.

Tip #3: Keep track of inventory

Inventories are the key to keeping production on track. Inventory management software helps you manage costs, multiple warehouse locations, different valuation methods, and matrixed inventory needs. Acumatica’s inventory management tools include expiration date management, lot and serial numbering, transaction reason codes, two-step transfers, inventory bin and location controls, inventory sub-item management and automated purchase orders. Integrate your inventory management with CRM tools, allowing for sales order discounting and promotion, transparent relationship management and shared contact information.

Technician working on machinery.

The Acumatica ERP helps manage inventory and warehouses for optimal efficiency and better customer service.

Tip #4: Gain control of your supply chain

Whether your business is make-to-order, make-to-stock or engineer-to-order, repetitive or batch manufacturing, having a clear view of your supply chain management is important. Gain transparency throughout your supply chain with a single source of truth via automated business processes, real-time data collection and analysis, financial analysis and business forecasting that help with supplier management and production costs. With Acumatica, the software scales as your business grows, allowing for better supplier relationships and expansion that’s not slowed by technology.

Tip #5: Boost customer satisfaction with better warehouse management

Knowing where orders and finished goods stand is essential for positive customer relationships. Advanced warehouse operations improve receiving, inventory management and order fulfillment functions. Scanning solutions using barcodes and mobile devices lead to less waste, reduced costs and more satisfied customers.

Acumatica’s discrete manufacturing ERP solution is an agile, integrated way to manage your business. At NexTec, we help companies identify, implement and optimize their business software to maximize ROI and keep operations running smoothly. NexTec and Acumatica are the right partners when you want an ERP solution platform that keeps your company connected, efficient and operating at peak levels.

Multiple plastic boxes holding various items.

Manage suppliers to optimize your professional services company

By | Acumatica Cloud ERP, ERP, Professional Services | No Comments
Multiple plastic storage boxes stacked with items.

How much do your supplies really cost?

Managing supplies as a professional services organization looks and functions differently than supplies in a manufacturing setting. Instead of dealing with volume orders of chemicals, lumber, or hardware, you’re making sure you have enough light bulbs, paper products, toner, and desk supplies to help your employees serve your clients.

Still, there’s no doubt that having an efficient, reliable process for tracking and replenishing inventory is critical to business success. Your accounting system plays an important role in categorizing items properly and keeping up with expenditures to stay on budget and bill your clients with precision.

All of the above can be accomplished confidently with an ERP software like Acumatica. From financial reporting to supplies management, ERP software for professional services provides 360-degree value to fill gaps in your operations and maintain profitability.

Record accurate pricing for supplies

Woman writing on a document.

Tracking the cost of supplies is essential for bookkeeping and billing.

Professional services rely on good financial management throughout the organization, and the way you monitor supplies contributes to the overall bottom line. Maintaining accurate prices in your ERP system can help you improve ordering decisions and avoid getting hit with surprise price increases or surcharges that could cause you to go overbudget.

More importantly, using an ERP solution for supplies management can give you data-driven insights into the supplies you use and how often you replenish them in a given period. Though it might not seem like a huge expense to order a box of paper clips or a case of paper, these items can add up quickly — and once you start tracking them, you might be surprised at just how much your supplies add to your overhead!

Allocate resources to projects

When resources aren’t appropriately included in a quote for service, you run the risk of two potential errors: either billing your clients above the quoted price, which could reflect poorly on your professional image or eating the cost, which will impact your projects.

Forecasting project management costs prior to beginning work serves a dual purpose to your clients and organization as a whole. Clients can rely on accurate quotes for service without incurring expenses that haven’t been budgeted for (or inaccurately budgeted for). Using an ERP, you can gain an instant look at available resources, reserve them for specific projects, and track their costs — all while ensuring your clients are billed accordingly.

Streamline reliable billing processes

Person typing on a laptop computer while looking at sales receipts.

Accurate billing affects your bottom line.

The planning aspect in Acumatica Enterprise Resource Planning software allows you to gain a bird’s eye view into your organization so you can trade guesswork for data. You may find ways to reduce costs, make your team more mindful of the supplies they consume, and ensure the price you charge your clients accurately reflect your overhead.

The analytics and reporting tools in Acumatica ensure supplies are ordered, managed, and properly accounted for. In return, professional services organizations are better equipped to bill their clients to reflect true overhead costs rather than estimations.

As a leading Acumatica partner, NexTec works with professional service providers to customize and deploy ERP solutions and maximize your ROI. Take the Acumatica Product Tour and discover how it can help you manage suppliers for higher profitability.

Two colleagues looking at documents and information on a laptop.

Boost billable hours, satisfy professional services clients with your ERP software

By | Acumatica Cloud ERP, ERP, Professional Services | No Comments

Two colleagues looking at information on documents and a laptop computer.

Are you leaving money on the table? Many professional service providers often underestimate their billable hours, which means that you’re losing money every time you send out an invoice.

A recent study found that attorneys spend about 30% of their workday on billable activities, or roughly 2.8 hours of an 8-hour workday. Alarmingly, the average invoice only bills the client for 1.9 hours — that’s nearly one free hour of work per day!

This problem isn’t unique to law professionals, either. Anyone who relies on billing clients by the hour, including financial and accounting firms, freelancers, consultants, architects, and others, may find themselves with a significant revenue leak.

Rather than relying on guesswork, professional service providers may find it beneficial to use an ERP system that’s made specifically for the service industry. Here’s how a professional services ERP can help you track billable hours to increase your profits without increasing your workload.

Automate time tracking

Computer keyboard with the enter key labeled time tracking.

Empower automation to keep track of your time.

By definition, billable hours are the time spent working on client activities that you can charge for. Many service-related businesses base their fees on an hourly rate to fairly charge the client for work performed. However, this requires businesses to keep an accurate record of their hours every day — a task that’s complicated when working with multiple clients and projects.

Many professionals try to do this manually, which can be quite cumbersome depending on the size and scope of your business. Spreadsheets can get messy, plus you’re devoting extra time to manual entry and organization, not to mention invoicing.

Instead, professional services ERP solutions can track time automatically using a digital timer. You can assign times to each client within the ERP system and let your software take care of logging and calculating times.

Back your billable hours up with hard data

One of the biggest advantages of using an ERP solution instead of manual spreadsheets is an ERP’s ability to back up all billable hours with hard data – data that can be mined for insights over time. If a client wants to see how time was spent or how you calculated your time, you can pull up data from the ERP system to support your work.

Invoice your clients faster and more accurately

Person typing on their laptop.

Complicated invoicing can shrink your profits.

When you have accurate records, you can create and process invoices with confidence and eliminate much of the back-and-forth with clients. Each invoice is generated from the data within the ERP system, so there’s no chance that billable hours can fall through the cracks. You’ll notice an increase in profits without an increase in your workload.

Acumatica: The professional services ERP solution

Acumatica is a leading professional service ERP solution designed to tackle tough time-tracking challenges and other gaps in efficiency for service providers.

As a leading Acumatica partner, NexTec can help you implement and launch your ERP system to ensure you enjoy its fullest potential. Our goal is to get your ERP system live and functional as quickly as possible, along with helping you onboard to start reaping the benefits.

Take the Acumatica Product Tour to learn how we can help you collect every dollar you’re owed.